Privacy policy

Who we are

3eacon Logistics, a trading name of BERPAR LTD ("3eacon", "we", "us"), operates a fulfillment warehouse in Romford, Essex and the client portal at app.3eacon.com. This policy explains what personal data we collect, why, and what rights you have over it. If you have any questions, contact us at hello@3eacon.com.

What we collect

• Inquiry & contact details — company name, contact name, email, phone, and the details you submit through our contact form.
• Account data — name, email and a securely hashed password for anyone with a login to the client portal or staff system.
• Operational data — the inventory, shipment, order and invoice records generated as we provide the fulfillment service to you.
• Shopify order data — if you connect your Shopify store, we receive order and line-item data via webhook so we can dispatch your sales automatically.

How we use it

To run the fulfillment service: receiving and counting your stock, picking, packing and shipping your orders, generating monthly invoices, and responding to inquiries. We also use it to send operational emails — shipment confirmations, discrepancy alerts, order shipped notices, invoices, and password reset links.

Who we share it with

We use a small number of processors to run the service, and only share what's needed for them to do their job: Resend (transactional email delivery), Vercel and Neon (hosting and database infrastructure), and Shopify (order sync, only if you've connected your store). We don't sell personal data, and we don't share it with third parties for marketing.

Cookies

We use a single session cookie to keep you signed in to the portal — nothing more. We don't run third-party analytics or advertising trackers on this site.

How long we keep it

We retain account and operational data for as long as you're an active client, and afterwards for as long as we're required to for accounting and legal purposes. Contact form inquiries that don't convert to a client relationship are kept only as long as reasonably needed to follow up.

Your rights

Under UK GDPR, you can ask us to access, correct, delete, or export your personal data, or object to or restrict how we use it. To exercise any of these, email hello@3eacon.com. If you're not satisfied with our response, you have the right to complain to the Information Commissioner's Office (ico.org.uk).

Changes to this policy

We may update this policy as the service evolves. Significant changes will be reflected here with an updated date.